Rules and guidelines for engineering services provided by PowerProKe Ltd.
By requesting a service through this website, you agree to provide safe access to your generator site for our engineers. PowerProKe Ltd reserves the right to refuse service if working conditions are deemed unsafe or if the equipment has been tampered with by unauthorized personnel.
All quotes provided are based on initial diagnostics. If additional faults are discovered during the repair process, a supplementary quote will be issued. We utilize only genuine OEM parts unless the client explicitly requests otherwise in writing.
We provide a standard 3-month warranty on workmanship for all major repairs, provided the generator is maintained according to our recommended schedule. This warranty does not cover failures caused by external factors such as grid surges, fuel contamination, or operator negligence.
While we strive for 100% uptime, PowerProKe Ltd shall not be liable for any indirect or consequential losses resulting from power outages or equipment failure. Our liability is capped at the total value of the specific service contract.
Standard payment terms are 50% deposit for parts and 50% upon successful completion of the technical service, unless a prior credit agreement is in place for institutional clients.